Q. Are your California Almonds pasteurized?
A. This is a statement from the provider of our California Almonds.
"We utilize a hot, humid air treatment to destroy Salmonella found in untreated almonds. In this process, water is evaporated over electrical heating elements; the humid air is thoroughly mixed and then blown through a moving bed of almonds. Federal law requires a minimum of a 4-log reduction in Salmonella. We achieve this target using the least amount of water and the lowest level of heat required. The precise temperature exposure is a trade secret, but is below "cooking" levels.
The FDA requires a 5-log reduction for any process claiming to "pasteurize" food. Accordingly, they do not claim that our almonds have been "pasteurized" or "flash pasteurized." As legal terms, these descriptions do not define our treatment. Our almonds should NOT be labeled "pasteurized."
Our almonds do, however, meet the Federal Marketing order requirement for California almonds sold in North America--the 4-log reduction identified previously.
Our process has been thoroughly reviewed and approved by the Technical Expert Review Panel associated with the Almond Board of California. In addition, as an entirely chemical-free process, our treatment has been designated "organic" by CCOF.
All organic almonds grown in California and sold in North America must be treated for Salmonella prior to retail sale. Currently, the only non-treated organic almonds available are imported nuts from countries such as Italy and Spain."
Q. Why do you selectively stone grind your nut and seed butters?www.bluemountainorganics.com/BlogRetrieve.aspx?BlogID=10047
Q. How are your cashews cracked?
A. This is a statement from the provider of our cashews.
First cashews are soaked in a hot water bath to soften the shell. Cashews are then cracked manually—the kernel is put in a machine that holds the cashew between two plates, a person then uses a blade to crack the hard shell open. The kernel is covered in a red skin called testa (this protects the kernel from the caustic liquid inside the shell). The kernels are dried in an oven for 2 hours at 75-80 degrees; most of the testa comes off in the oven but the remaining skin is manually scraped off.
Q. Are your nut butters all mold, yeast, and aflatoxin free along with gluten, soy, and dairy free?
A. All of our soaked and dehydrated nut and seed butters are aflatoxin free -- the sprouting process kills any aflatoxin that may be present. We are a soy-free and dairy-free facility, but we do process some gluten products.
Q. Are your sesame seeds hulled?
A. Yes the sesame seeds have been hulled.
Q. Do you ship your cashew cream internationally?
A. Unfortunately at this time we are unable to offer international shipping for our cashew cream. If you are located in Canada you can purchase it from Upaya Naturals.
Q. How are your sprouted flours different than regular flours?
A. We start with organic grains, beans and pulses of the highest quality. We sort them, soak to germination, rinse repeatedly to remove phytic acid and/or anti-nutrients, and then dehydrate them at low temperatures. The germination process improves the nutritional composition of the food, giving it a nutritional profile more like a living plant than an inert seed. We then stone grind the flour, maintaining a low temperature, to preserve nutrients. See http://www.westonaprice.org/food-features/living-with-phytic-acid for more information.
Q. Are your sprouted flours stone ground or steel milled?
A. They are stone ground.
Q. Where can I purchase your products in Canada?
A. Upaya Naturals sells our products in Canada.
Q. Are your products sold in stores?
A. Our products are sold in many stores across the United States. Please check our "store locator" page and enter your zip code to find retailers near your location.
Q. What is the difference between your Better Than Roasted brand and the Love Raw Foods brand?
A. Better Than Roasted is our sprouted brand, and includes raw sprouted nuts, seeds and butters. The nuts and seeds have been soaked to remove the phytic acid coating that inhibits enzymatic activity and absorption of minerals and other nutrients by the body. The raw nuts and seeds are then dehydrated at low temperatures to so as not to damage vital phytonutrients.
Love Raw Foods nuts, seeds and butters are raw foods that have never been exposed to high heat. They are not soaked and dehydrated or processed in any way.
Q. What is the difference between the Non-Pareil (California) Almonds and the Italian Almonds?
The California Almonds have been through a steam treatment as required by California law. They are still considered raw.
The Italian Almonds have not been steam treated, they come from Italy, and have slightly stronger almond flavor.
Q. What is the difference between "wildcrafted" carob powder and "organic" carob powder?
A. "Wildcrafted" carob is carob that is growing in the wild and then harvested; it is not certified "organic". "Organic" carob has been farmed on a farm that has been certified "organic" and has been grown, harvested and stored in accordance with the requirements of organic certification.
Q. Is your sunflower lecithin organic?
A. No, it is not.
Q. Is your sunflower lecithin liquid or granular?
Q. Is expedited shipping available?
A. Yes, it is available. You must call to get this option.
Q. Do you sell sprouted oats?
A. Yes, our Living Oats have been sprouted.
Q. Should nuts, seeds and butters be refrigerated.
A. Yes we recommend that they be kept refrigerated once opened in order to maximize freshness and extend the shelf life of the product.
Q. What is the shelf life of your nuts, seeds and butters:
A. Estimated shelf life under proper storage conditions is 12 months.
Q. Can nuts and seeds be frozen to extend their shelf life?
A. Yes. The best conditions for nut storage is cold, dark and protected from the air.
Q. What is the shelf life of The Raw Bakery Products?
A. Under proper storage conditions, estimated shelf life is six months.
Q. Do your raw kale chips contain tree nuts?
A. Our Cheezy and Chocolate kale nuts contain cashews; our Tomato-Basil kale chips do not contain any tree nuts as they are made with sunflower seeds instead of cashews.
Q. Are you products certified Gluten Free?
A. While many of our products are naturally gluten free, we are not a gluten-free facility; therefore, there is a small chance for cross contamination.
Q. Are there peanuts in your facility?
A. We are a 100% peanut free facility.
Q. Why is shipping so expensive?
A. We control our costs the best we can to give our customers the best quality products and service at the lowest possible price. We are a small, family-owned and operated company and have negotiated the best shipping rates possible for a company of our size. Often, you will find that it costs just a little bit more to ship an order that is double or triple the size of a smaller order, so placing less frequent but larger orders helps lower your shipping costs, too. Shipping rates are more economical if you buy larger quantities per order AND check our specials and discounts page - quite often many of our most popular products are on sale - you just may find something there that you love, and save lots of money on your order to help cover the cost of shipping!
Q. Why don't you offer free shipping?
A. As a small business, it's become too expensive to cover the shipping costs of all our customers.
Q. Do you ship internationally?
A. Yes we do ship internationally via USPS mail.
Q. How can I find out more about special offers and discounts?
A. Follow this link...Discounts and Specials
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